Terhi Pennanen

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Terhi Pennanen
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CRITICAL INCIDENT TECHNIQUE A flexible set of principles for qualitative research

Critical Incident Technique: collecting data from a user’s perspectiv…

Product discovery activity guide by Al Ming

(Last change, July Removed as beyond most teams' scope Eyetracking Study, Clickstream Analysis, Usability Benchmarking;

Experience design by Jani Modig.

View all of Jani Modig's Presentations.

The service innovation handbook by Lucy Kimbell

The service innovation handbook by Lucy Kimbell, a rich and structured compendium of well-researched and detailed examples of service design approaches, methods and tools.

CX Journey Mapping toolkit by Designing CX

On this page, you'll find all of the CX Journey Mapping tools, materials, and guides that we're developing -- everything you need to introduce your teams to this powerful approach for customer-cent.

Espoon sivistystoimi: Palvelumuotoilun työkalupakki

Espoon sivistystoimi: Palvelumuotoilun työkalupakki

100% Open toolkit

Our free toolkit for enabling world-class open innovation. 30 proven tools to deliver effective open innovation

Strategyzer • Value Proposition Design

Value Proposition Design: How to Create Products and Services Customers Want (Strategyzer) - Alexander Osterwalder, Yves Pigneur, Gregory Bernarda, Alan Smith, Trish Papadakos: Books

Service design templates

service design templates :: Framing - User Insights - Personas - Design Scope - Ideation - Service Concept - Prototype and test - Feasibility

UX Strategy Blueprint by Jim Kalbach

The UX Strategy Blueprint is a simple tool to help you define a UX strategy. Keep in mind that strategy is hierarchical. It cascades from the top down.

UX Methods & Deliverables

What does a User Experience Designer do from 9 to Well, a lot of stuff. The list below aggregates most common methods and deliverables produced by UX Designers as they craft amazing experiences…