“A ‘normal’ person is the sort of person that might be designed by a committee. You know, each person puts in a pretty color and it comes out gray.” ~ Alan Sherman  Individuality and conformity  Every person is an individual. This is the one clear thing we know about ourselves. We

“A ‘normal’ person is the sort of person that might be designed by a committee. You know, each person puts in a pretty color and it comes out gray.” ~ Alan Sherman Individuality and conformity Every person is an individual. This is the one clear thing we know about ourselves. We

We had a chat with Annemarie about the Sensory Intelligence® journey and how it came into existence. In part one, we looked at the differences between Sensory Intelligence®, EQ and IQ; how Sensory Intelligence® relates to Autism; and a peek   into Annemarie’s own sensory profile.  Part two takes a look

We had a chat with Annemarie about the Sensory Intelligence® journey and how it came into existence. In part one, we looked at the differences between Sensory Intelligence®, EQ and IQ; how Sensory Intelligence® relates to Autism; and a peek into Annemarie’s own sensory profile. Part two takes a look

Sensory Intelligence® Consulting was founded by Dr Annemarie Lombard in 2003. She has a PhD in Occupational Therapy and practised with children with learning difficulties for 15 years. She works with a group of esteemed occupational therapists and facilitators to deliver Sensory Intelligence® as a training and development tool in South Africa and

Sensory Intelligence® Consulting was founded by Dr Annemarie Lombard in 2003. She has a PhD in Occupational Therapy and practised with children with learning difficulties for 15 years. She works with a group of esteemed occupational therapists and facilitators to deliver Sensory Intelligence® as a training and development tool in South Africa and

Although New Year resolutions can become quite trivial and petty; having some goals to start your year is important.  Setting them are easy; but achieving and maintaining them the difficult part.  People behaviour and effectiveness are the core focus of our work and a key to organisational success.  We challenge you to incorporate

Although New Year resolutions can become quite trivial and petty; having some goals to start your year is important. Setting them are easy; but achieving and maintaining them the difficult part. People behaviour and effectiveness are the core focus of our work and a key to organisational success. We challenge you to incorporate

Does your team tick or get ticked off?  Being part of a group is an inherent need of humans. People need people to feel safe, validated, needed, useful and important. A cohesive group should meet the needs of each group member, and should have similar goals and strategies to meet these needs. But what

Does your team tick or get ticked off? Being part of a group is an inherent need of humans. People need people to feel safe, validated, needed, useful and important. A cohesive group should meet the needs of each group member, and should have similar goals and strategies to meet these needs. But what

I met with a client last week. I was sitting in front of this beautiful, successful, young business woman. She runs a tight operation for a large corporate team and escalated their profit margins significantly. She is creative and innovative and very much in touch with what goes on. She asks questions and

I met with a client last week. I was sitting in front of this beautiful, successful, young business woman. She runs a tight operation for a large corporate team and escalated their profit margins significantly. She is creative and innovative and very much in touch with what goes on. She asks questions and

1. Technology solves all your problems  Wrong! Call centres are designed by people, managed by people, operated by people and the clients are people too! People are the key to a smart, successful and world class call centre operation. While technology is important, it remains to be an enabler. It assists management and agents

1. Technology solves all your problems Wrong! Call centres are designed by people, managed by people, operated by people and the clients are people too! People are the key to a smart, successful and world class call centre operation. While technology is important, it remains to be an enabler. It assists management and agents

I do chaos aka “organised clutter”…. I put my head down, “close my ears”, focus and produce high quality of work in the midst of noise, people, stuff, clutter, boxes, files, books, etc.   I have high sensory thresholds and my brain filter all the background noise and clutter so that it does not

I do chaos aka “organised clutter”…. I put my head down, “close my ears”, focus and produce high quality of work in the midst of noise, people, stuff, clutter, boxes, files, books, etc. I have high sensory thresholds and my brain filter all the background noise and clutter so that it does not

Performance is driven by behaviour of people.  I worked with a call centre team in April and we improved first call resolution from 33% to 74% in 3 months by changing behaviours and attitude only!! Only 20% of our behaviour is conscious and we are directing it through thinking and reasoning.  This is

Performance is driven by behaviour of people. I worked with a call centre team in April and we improved first call resolution from 33% to 74% in 3 months by changing behaviours and attitude only!! Only 20% of our behaviour is conscious and we are directing it through thinking and reasoning. This is

I am part of a business trio; myself and two other business woman owners formed an informal “exco” last year.  We are an interesting combination of an Afrikaanse boere-girl (that is me – but very out of the box and alternative), an English rose (she is the mature and clever one) and a

I am part of a business trio; myself and two other business woman owners formed an informal “exco” last year. We are an interesting combination of an Afrikaanse boere-girl (that is me – but very out of the box and alternative), an English rose (she is the mature and clever one) and a

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