SoLoMo: Social, Local, Mobile; The combined power of Social media marketing, Location-based service and Mobile commerce used to not only drive business but also transform customer behaviour. #SoLoMo #SocialMediaMarketing #MCommerce #WordyWednesday

SoLoMo: Social, Local, Mobile; The combined power of Social media marketing, Location-based service and Mobile commerce used to not only drive business but also transform customer behaviour. #SoLoMo #SocialMediaMarketing #MCommerce #WordyWednesday

Snackable Content: Bite-sized chunks of media for the audience to snack on, suited for decreasing attention spans and quick on-the-go consumption and sharing.

Snackable Content: Bite-sized chunks of media for the audience to snack on, suited for decreasing attention spans and quick on-the-go consumption and sharing.

How do you handle customer churn? The Causes of SaaS Churn and How to Prevent It [infographic]

How do you handle customer churn? The Causes of SaaS Churn and How to Prevent It [infographic]

The Ultimate Customer Experience. If you like UX, design, or design thinking, check out theuxblog.com podcast https://itunes.apple.com/us/podcast/ux-blog-user-experience-design/id1127946001?mt=2

The Ultimate Customer Experience. If you like UX, design, or design thinking, check out theuxblog.com podcast https://itunes.apple.com/us/podcast/ux-blog-user-experience-design/id1127946001?mt=2

Setting the context for key economic and societal drivers behind the rise of Service Design, this paper goes on to illustrate how organizations can leverage this new approach to create mutual value for their organization and customers.

Veryday Service Design Whitepaper

Setting the context for key economic and societal drivers behind the rise of Service Design, this paper goes on to illustrate how organizations can leverage this new approach to create mutual value for their organization and customers.

8 Advanced Tips for Never Losing SaaS Customers

8 Advanced Tips for Never Losing SaaS Customers

What you’re about to read is eight advanced tips. You’re going to discover strategic methods for avoiding the profit-killing falloff of loyal customers.

The Customer Experience Management Cheat Sheet

The Customer Experience Management Cheat Sheet

Customer experience management requires the right combination of customer feedback insight and actions resulting in positive brand experiences.

Experience Innovation Firm, Experience Quadrants, Akendi User Experience Company, New York, NYC, Boston, San Francisco, California

Experience Innovation Firm, Experience Quadrants, Akendi User Experience Company, New York, NYC, Boston, San Francisco, California

6 Tips for Designing Happiness | Co.Design | business + design // Customer experience through a brand lens.

6 Tips for Designing Happiness

6 Tips for Designing Happiness | Co.Design | business + design // Customer experience through a brand lens.

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