Thinking, Fast and Slow by Daniel Kahneman. Kahneman takes us on a groundbreaking tour of the mind and explains the two systems that drive the way we think. Knowing how people make decisions is a key skill set for the designer in practice.
It's often reported that the number one fear among American adults is public speaking, but in today's competitive business world, effective communication is a c
This book is based around a 7Cs framework - Client; Clarify; Create; Change; Confirm; Continue; Close. The description is very methodical and deals with the hard as well as soft issues of the consultancy process. Full of analytical techniques appropriate to each stage. www.hartswoodmanagement.co.uk