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What is customer service? David Brownlee, founder of Rockstar Customer Service, shares "The 7 Essentials To Excellent Customer Service."

Sergei Mikhailovich Prokudin-Gorskii. A Group of Children, 1909. Children sit on the side of a hill near a church and bell-tower in the countryside near White Lake, in the north of European Russia.

On yer bikes, Halfords: Customers attack poor service and lack of staff in damning new High Street survey

Halfords has come bottom in a survey of the High Street by consumer watchdog Which? WH Smith is second worst, while Tesco is joint fourth from bottom

Oh, pre-heroin Dave and Depeche Mode. I still am elated I saw them on the 101 Tour in Pittsburgh. I was 16 years old, and it was amazing. Up to Violator, they ruled. After... less so, but I still love a song here and there.

How to Hire the Right People for Customer Service: #customerservice #customerservicetips