Explore these ideas and much more!

hopskip-customer-journeys.jpg (1000×3883)

hopskip-customer-journeys.jpg (1000×3883)

Integrate pain points documentation with customer experience map. Might work per division, but has to differ per process and definitely couldn't cover whole department.

Customer Experience Mapping

Integrate pain points documentation with customer experience map. Might work per division, but has to differ per process and definitely couldn't cover whole department.

Customer Journey Mapping  good example of customer actions that are mapped to frond stage and back-end interactions and processes

Customer Journey Mapping good example of customer actions that are mapped to frond stage and back-end interactions and processes

Seven Steps for Developing Customer Journey Maps Be welcome to join Facebook-group Service Design, Design Thinking, Service Innovation!

Seven Steps for Developing Customer Journey Maps

Seven Steps for Developing Customer Journey Maps Be welcome to join Facebook-group Service Design, Design Thinking, Service Innovation!

Infographic about journey, in similar style to London Underground map with pictograms #ux #customerjourney

Infographic about journey, in similar style to London Underground map with pictograms #ux #customerjourney

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