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104 Activities That Build: Self-Esteem, Teamwork, Communication, Anger Management, Self-Discovery, Coping Skills by Alanna Jones, http://www.amazon.com/dp/0966234138/ref=cm_sw_r_pi_dp_IA.qrb0J9GMV2

from ArchDaily

Gallery of Apartment Building on Forsterstrasse / Christian Kerez - 3

Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know, http://www.amazon.com/dp/188516730X/ref=cm_sw_r_pi_awd_g1dasb13WJEHM