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ibmsocialbiz:    Bringing the customer experience into the organization  It’s the mindset of the social world, where everyone knows what everyone else is doing, and perhaps even thinking, that may very well be the hardest to adapt to and instill in our corporate culture. It’s a world where those who know how to tap into global knowledge flows in social networks on the “edge” of our businesses will succeed.   (via Rethinking the Customer Journey in a Social World - Forbes)

startup infographic & chart The Social Customer Experience ecosystem map. Infographic Description The Social Customer Experience ecosystem map

consumer journey map - Google 搜尋

Customer Experience Map: Getting ‘proof of age’ identification prove eligibility for entitlements (current state) by Fred Zimny via slideshare

Customer experience cycle - nice way to show this is ongoing.

I do not know whether you know it, but that came through louder and clearer in the last couple of months and years is the need to reconcile .

"Business success in the era of digital transformation requires a thorough understanding of the digital customer experience (DCX). Businesses that embrace digital transformation... will be able to spot opportunities and act in a matter of seconds."  http://www.inc.com/disneyinstitute/afshar/transformation.html

Digital Transformation and the Digital Customer Experience

"Business success in the era of digital transformation requires a thorough understanding of the digital customer experience (DCX). Businesses that embrace digital transformation. will be able to spot opportunities and act in a matter of seconds.

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