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ibmsocialbiz: Bringing the customer experience into the organization It’s the mindset of the social world, where everyone knows what everyone else is doing, and perhaps even thinking, that may very well be the hardest to adapt to and instill in our corporate culture. It’s a world where those who know how to tap into global knowledge flows in social networks on the “edge” of our businesses will succeed.  (via Rethinking the Customer Journey in a Social World - Forbes)

Social Networks Interpreted through Infographics

Turning social media reaction into booking action for travel brands [infographic via Tnooz]

Customer Service

Customer Service

Timing your social media usage #infographic
from Pamorama | Social Media Marketing Blog

Timing Your Social Media Marketing [Infographic]

Timing your social media usage #infographic

from TechCrunch

The Social Commerce Attribution Problem: IBM Says Twitter Referred 0% Of Black Friday Traffic

The Social Commerce Attribution Problem.

How Social Commerce Works: The Social Psychology of Social Shopping

E-Retailers Depend on the Kindness of Consumers

Don’t be afraid to give up the good to go for the great. ~John D Rockefeller #entrepreneur #entrepreneurship #quote