ibmsocialbiz:    Bringing the customer experience into the organization  It’s the mindset of the social world, where everyone knows what everyone else is doing, and perhaps even thinking, that may very well be the hardest to adapt to and instill in our corporate culture. It’s a world where those who know how to tap into global knowledge flows in social networks on the “edge” of our businesses will succeed.   (via Rethinking the Customer Journey in a Social World - Forbes)

ibmsocialbiz: Bringing the customer experience into the organization It’s the mindset of the social world, where everyone knows what everyone else is doing, and perhaps even thinking, that may very well be the hardest to adapt to and instill in our corporate culture. It’s a world where those who know how to tap into global knowledge flows in social networks on the “edge” of our businesses will succeed. (via Rethinking the Customer Journey in a Social World - Forbes)

26 Tactics, Tools and Tips to Create a Strong Social Media Content Strategy | Social Media Examiner

26 Tactics, Tools and Tips to Create a Strong Social Media Content Strategy | Social Media Examiner

A Consistent Brand – Brand Alignment and TouchPoints Can you relate to any of the following statements? My print materials are inconsistent. I know social media is a good idea, but I have no idea where to start. I have ALL these ideas, but no clue how to put them all together. Yikes…my reach has fallen […]

A Consistent Brand – Brand Alignment and TouchPoints Can you relate to any of the following statements? My print materials are inconsistent. I know social media is a good idea, but I have no idea where to start. I have ALL these ideas, but no clue how to put them all together. Yikes…my reach has fallen […]

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