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Perfect Phrases for Customer Service, Second Edition (Perfect Phrases Series) by Robert Bacal, http://www.amazon.com/dp/0071745068/ref=cm_sw_r_pi_dp_yql6rb1P0GFDB

Be Our Guest: Perfecting the Art of Customer Service by Disney Institute, http://www.amazon.ca/dp/1423145844/ref=cm_sw_r_pi_dp_MNZusb04HHDRN

Unleashing Excellence: The Complete Guide to Ultimate Customer Service by Dennis Snow, http://www.amazon.ca/dp/0470503807/ref=cm_sw_r_pi_dp_GRZusb1X0PT62

Strategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits by John A. Goodman, http://www.amazon.ca/dp/0814413331/ref=cm_sw_r_pi_dp_fRZusb14FXAR8

25 Ways To Learn Faster #Infographic #Brain #Learning
from visualistan.com

25 Ways To Learn Faster #Infographic

Award-Winning Customer Service: 101 Ways to Guarantee Great Performance by Renee Evenson, http://www.amazon.ca/dp/0814474543/ref=cm_sw_r_pi_dp_pTZusb0337T12

Raving Fans: A Revolutionary Approach to Customer Service by Kenneth H. Blanchard, http://www.amazon.ca/dp/0688123163/ref=cm_sw_r_pi_dp_FUZusb05DMD1N

High-Tech, High-Touch Customer Service: Inspire Timeless Loyalty in the Demanding New World of Social Commerce by Micah Solomon, http://www.amazon.ca/dp/0814417906/ref=cm_sw_r_pi_dp_YKZusb1BM6DWE

from Antsy Labs

Fidget Cube

An unusually addicting, high-quality desk toy designed to help you focus. Fidget at work, in class, and at home in style. Fidget Cube has six sides. Each side features something to fidget with: Click.

Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization by Leonardo Inghilleri, http://www.amazon.ca/dp/0814415385/ref=cm_sw_r_pi_dp_.OZusb03AD783