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Perfect Phrases for Customer Service, Second Edition (Perfect Phrases Series) by Robert Bacal,

Be Our Guest: Perfecting the Art of Customer Service by Disney Institute,

Unleashing Excellence: The Complete Guide to Ultimate Customer Service by Dennis Snow,

Strategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits by John A. Goodman,

Award-Winning Customer Service: 101 Ways to Guarantee Great Performance by Renee Evenson,

Raving Fans: A Revolutionary Approach to Customer Service by Kenneth H. Blanchard,

High-Tech, High-Touch Customer Service: Inspire Timeless Loyalty in the Demanding New World of Social Commerce by Micah Solomon,

People Are Like Lollipops by Annie Fox,

Imperfect Phrases For Relationships: 101 COMMON Things You Should Never Say To Someone Important To You... And What To Say Instead (ImPerfect Phrases Series) by Robert Bacal,

CSS Fundamentals LiveLessons Bundle by Christian Montoya,