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How Google And Instacart Are Hijacking The Grocery Business From Supermarkets

Will your mornings in the future look like this?

Lululemon's secrets for beating all the competition | Business Insider

from Business Insider

Google is partnering with Levi's to create smart pants that can control your phone


Many customer-experience transformations stall because leaders can’t show how these efforts create value. Patiently building a business case can fund them, secure buy-in, and build momentum.

Strategic and organizational factors are what separate successful big-company innovators from the rest of the field.

The consumer decision journey—an interactive

Interaction en baisse entre les internautes et les marques, difficulté pour ces dernières à engager une conversation en ligne, fermeture des espaces de commentaires sur les sites de nouvelles… En 2016, l’utopie conversationnelle que promettait le Web social a de plus en plus de mal à répondre à ses promesses.

from UserTesting Blog

What is customer experience? 19 industry experts weigh in

Investing in customer experience drives revenue growth and increases customer loyalty. According to Gartner, customer experience will be the main battleground for competing companies over the next two years. And when researchers analyzed the experience and revenue data from two $1 billion+ companies for a recent study published in the Harvard Business Review, they found that: In [...]


How retail stores are using virtual reality to make shopping more fun

Retail stores turn to virtual reality to attract customers