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Touchpoint Matrix. A service design tool.

THE DESIGN PROCESS Infographic by Noura Assaf via Behance. If only organization process diagrams could be done so informative and visual

Service Design Toolkit and templates. A service in it#s own right to get these..

Visual thinking landscape by dgray_xplane, via Flickr

Customer Experience Design Cycles. #UX #HumanFactors #CustomerExperience