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Touchpoint diagram poster

This toolkit is an introduction to the methodology of service design

THE DESIGN PROCESS Infographic by Noura Assaf via Behance. If only organization process diagrams could be done so informative and visual #infographics

THE DESIGN PROCESS Infographic by Noura Assaf via Behance. If only organization process diagrams could be done so informative and visual - WorkLAD - Banter, Funny Pics, Viral Videos

Framing - Context and objective

service design templates :: Framing - User Insights - Personas - Design Scope - Ideation - Service Concept - Prototype and test - Feasibility

- User-centered: Step into their shoes! - Co-creative: Everyone can be creative! - Sequencing: Imaging the service as a movie! - Evidencing:.... If you're a user experience professional, listen to The UX Blog Podcast on iTunes.

The Big Picture is the service design consultancy that helps you create the overall experience that people value.

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