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Lessons from Bank of America's Latest Social Media Crisis: Keep Social Customer Service Personal

Lessons from Bank of America's Latest Social Media Crisis: Keep Social Customer Service Personal

Customer Service - Building Sales - Develop your staff using free IDDBA Job Guides. 100’s of timely, practical training topics can be found here - http://www.iddba.org/jobguides #Dairy #Deli #Bakery #Selling #Training #IDDBA

Customer Service - Building Sales - Develop your staff using free IDDBA Job Guides. 100’s of timely, practical training topics can be found here - http://www.iddba.org/jobguides #Dairy #Deli #Bakery #Selling #Training #IDDBA

http://www.streetarticles.com/affiliate-revenue/extra-part-time-income-taking-surveys

http://www.streetarticles.com/affiliate-revenue/extra-part-time-income-taking-surveys

We surveyed our community of over 1400 Service Professionals and Non Service Professional Social Media users on our Customer Service in the Cloud comm

We surveyed our community of over 1400 Service Professionals and Non Service Professional Social Media users on our Customer Service in the Cloud comm

It's not just Gen Y using social media. All ages are using social channels to speak to brands. #socialmedia #custserv #customerservice

It's not just Gen Y using social media. All ages are using social channels to speak to brands. #socialmedia #custserv #customerservice

Report shows how & why customer service must change due to social media use

Report shows how & why customer service must change due to social media use

Oh my! Now what do you think of this customer service? #tryagain #pitnerest

Now that's customer service

Oh my! Now what do you think of this customer service? #tryagain #pitnerest

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