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Lessons from Bank of America's Latest Social Media Crisis: Keep Social Customer Service Personal

Lessons from Bank of America's Latest Social Media Crisis: Keep Social Customer Service Personal

Wow!  Just telling me how great your customer service is...doesn't work.  WE DON'T BELIEVE YOU and here is why.  Nice Customer service is failing consumers [infographic] | from Econsultancy

Wow! Just telling me how great your customer service is...doesn't work. WE DON'T BELIEVE YOU and here is why. Nice Customer service is failing consumers [infographic] | from Econsultancy

The 6 Keys of Great Customer Service- Infographc with great #customerservice tips. Remember: answering the phone is answering a problem.

The 6 Keys of Great Customer Service- Infographc with great #customerservice tips. Remember: answering the phone is answering a problem.

“The Thank You Effect” is an example of a small action that prompts meaningful next steps to measurably improve service in any company. In my experience, there are a number of these small actions that when evangelized through a support team or through the larger company can really make a difference on the customer experience. (@grmeyer via @slldeshare)

“The Thank You Effect” is an example of a small action that prompts meaningful next steps to measurably improve service in any company. In my experience, there are a number of these small actions that when evangelized through a support team or through the larger company can really make a difference on the customer experience. (@grmeyer via @slldeshare)

A FRESH APPROACH TO ONLINE TELECOMS Directory Services Consumers are finding it increasingly difficult to locate the customer service numbers to many of the larger UK companies. Direct Contact Number aims to take the hassle out of finding these numbers. Visit http://directcontactnumber.com/  for more details

A FRESH APPROACH TO ONLINE TELECOMS Directory Services Consumers are finding it increasingly difficult to locate the customer service numbers to many of the larger UK companies. Direct Contact Number aims to take the hassle out of finding these numbers. Visit http://directcontactnumber.com/ for more details