More ideas from Nicholas
Design Thinking With Persona. http://www.slideshare.net/Frankichamaki/design-thinking-with-persona/25

Design Thinking With Persona. http://www.slideshare.net/Frankichamaki/design-thinking-with-persona/25

Week 3 « The "Angie's List" for Enterprises

Week 3 « The "Angie's List" for Enterprises

Image result for customer empathy map

Image result for customer empathy map