How to Train Employees to Handle Social Media. Some ideas for managing social media in-house. If you want your social media to work, take the time to understand how your employees may interact with it and how to provide the proper guidance and policies.
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What Do Customers Hate About Social Brands? [ - In a nutshell, customers hate brands that can't spell or use incorrect punctuation.that means proofread, folks :) (infographic from Disruptive Communications)