ITIL and Security Management Overview
For the purpose of this chapter, the focus is how information security management works within the Information Technology Infrastructure Library (ITIL).
Business Case Guide
The purpose of this document is to support the development of a strong business case that links investments with program results and, ultimately, with the strategic outcomes of the organization.
ITIL change management | ITIL Change management process flow | IT Change management
? ITIL change management ? Importance of change management ? Change management implementation ? Change management process flow ? Change management metrics ? Signup for ServiceDesk Plus change management software.
Business Process Improvement Methodology- Lean Six Sigma Framework
In my post on Business Process Improvement (BPI), I have shared on what is Business Process Improvement and the motivations of organizations that embark in Business Process Improvement. There are a variety of established methodology available for process improvement. They includes Six Sigma, Lean Management, Lean Six Sigma, Agile Management, Total Quality Management, Just-In-Time, Hoshin…
ITIL Implementation/ Infographic | IT Process Wiki
What needs to be considered when planning an ITIL implementation project? How can I assign the available resources in an economical way? Is there a tried and tested approach to implementing ITIL? Check out this infographic that breaks the task down into 10 manageable steps.
What is this “Enterprise Architecture” anyway?
Currently there's quite heavy discussion on The EA Network about the single largest challenge of EA. Based on all those posts one can easily realize how different perceptions and understandings of EA there are. Well, so far nothing new actually. What I would like to share though is a bit different approach to positioning EA in a company.…
Detailed Descriptions of ITIL Processes, Service Operations: Access Management And Request Fulfilment
Hello All! I will be posting more of these stuff at my new webpage from now on! Please stay tuned and remember to visit! Hope to see you there! Before getting started to examine Access Management and Request Fulfilment it is better to understand the concept of ITSM. In this introduction we will try…