Customer Service via Twitter: A Social Media Experiment [Infographic]
Social Media - As an experiment in customer service via social networks, in this case Twitter, Software Advice recently had four employees send customer service tweets via their personal accounts to 14 leading ...
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Brand pages and profiles on platforms such as Twitter and Facebook have become enormously valuable for businesses looking to market products and services, raise awareness, boost website footfall and drive [...]
Social HR, Self Service Style [INFOGRAPHIC]
One of the most important steps to putting social HR in its place is to take a look at the employee lifecycle and determining your best opportunities for integration within an HR port
78% Believe Social Media Is Big For Customer Service [Infographic]
A new infographic put together by Zendesk takes a look at the importance of customer service in social media and the impact on companies who neglect it.
Customer Service in Social Media | Martech Zone
In our social media engagements, our first priority with companies we work with is to ensure their business is fully prepared for engaging prospects and
Customer Service Online Matters (Infographic)
24 – 48 hours for an email reply is unacceptable customer service today. I don’t care who you are, you…