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Showmax Community Manager

Collection by Lindelwa Lioness

20 
Pins

These are highlights from my favourite interactions as a community manager at Showmax.

Lindelwa Lioness

Social Customer Service

5 Pins

Social Community Engagement

12 Pins

Social Crisis Management

3 Pins
  Community Manager, Management, Thankful, Happy, Ser Feliz, Being Happy

Maria on Twitter

“@ShowmaxOnline ohhhhhh thanks LN for the clarification 😊”

  Community Manager, The Originals

baby girl. on Twitter

“@ShowmaxOnline OMG 😩 LN lol come with your account not your work's account.”

  Community Manager, Puns, Management, Clean Puns, Funny Puns, Word Games

Fafizm:UltimateDryMaster🇿🇦 on Twitter

“@ShowmaxOnline What's up LN???”

Authenticity and personal interactions create a bond with subscribers and contribute towards subscriber retention. Community Manager, Authenticity, Bond, Create

Olaf's Samantha on Twitter

Authenticity and personal interactions create a bond with subscribers and contribute towards subscriber retention.

  Community Manager, Smart Tv, Management

Showmax on Twitter

“@DJamesoldier Hi James, here's the list of devices we support: https://t.co/dEf0iWyG6u - if your TV is not smart you can get an Android TV box or Google Chromecast to give it streaming capabilities 😉 as long as you have internet you can get your binge on! ~LN”

Nothing says tactical opportunity like superstitious holidays, and we have great fun this year's Friday The Brooklyn Nine Nine, Friday The 13th, Community Manager, I Promise, Opportunity, Management, Holidays, Sayings, Fun

Showmax South Africa on Twitter

Nothing says tactical opportunity like superstitious holidays, and we have great fun this year's Friday The 13th.

The worst of all crises experienced were when the service was down - planned maintenance or unexpected errors - and I kept subscribers updated while the issue was being resolved by the relevant teams. Community Manager, It Works, Management, How To Plan, Nailed It

Showmax on Twitter

The worst of all crises experienced were when the service was down - planned maintenance or unexpected errors - and I kept subscribers updated while the issue was being resolved by the relevant teams.

 We add daily episodes so don't think you'll be freed anytime soon 😁 ~LN” Community Manager, Letting Go, Finding Yourself, Management, Let It Be, Lets Go, Move Forward

Showmax on Twitter

“@BonoloMogotsi The best part about a binge is that you don't have to wait for next week to see what comes after that cliffhanger episode. We add daily episodes so don't think you'll be freed anytime soon 😁 ~LN”

Sometimes there would be a dissonance in the tone I used with subscribers and my ability to recover from negative sentiment was important as the brand engaging with a variation of audiences. Community Manager, The Thing Is, Management, Jokes, Amazing, Husky Jokes, Memes, Funny Pranks, Lifting Humor

Showmax on Twitter

Sometimes there would be a dissonance in the tone I used with subscribers and my ability to recover from negative sentiment was important as the brand engaging with a variation of audiences.

Helping subscribers with recommendations for their next binge was my favorite part of the job because I almost always nailed it! Mr Robot, Community Manager, You Tried, My Favorite Part, Management

Helping subscribers with recommendations for their next binge was my favorite part of the job because I almost always nailed it!

Handling customer issues and collaborating with our partners to solve their problems was a part of our customer service in order to give them the best service possible. Community Manager, Customer Service, Thats Not My, Management, Good Things, Customer Support

Showmax South Africa on Twitter

Handling customer issues and collaborating with our partners to solve their problems was a part of our customer service in order to give them the best service possible.

A little banter against the competition without crossing the line and also focusing on the subscriber's needs. Community Manager, Competition, Management, Wellness, Invitations, Good Things, Thoughts, Life, Save The Date Invitations

Showmax on Twitter

A little banter against the competition without crossing the line and also focusing on the subscriber's needs.