A Service Design Model. Internal and external design research and contextual inquiry will lead to a deeply rooted shared vision, mission and behaviour, and a brand promise that will be kept. This promise will be used to build meaningful relationships throughout the entire customer journey. This in turn leads to a service blueprint providing a basis for interaction, behaviour and culture.. If you like UX, design, or design thinking, check out theuxblog.com
The Personal Branding Model Canvas. The Personal Branding Canvas is an amazing tool that help you to develop your personal brand. It allows you to kind of map out on one big paper where you are at in your personal branding journey. It's a great way for you to do a self analysis on the mission, to see whats working and what isn't. A big concept in the course was analyzing data and this tool can help to do that.