Strictly business

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The Hidden Power of Your Customers by Becky Carroll by b_d_solis, via Flickr Books For Business, Self Realisation, Knowledge Books, Mindset Books, Business Books Worth Reading, Womens Work Bag, Business Empire, Small Business Help, Strictly Business

It’s not a widely kept secret, but customers do indeed keep companies in business. While businesses have long invested in improving customer relationships, the time has come to think beyond efficiencies and automation and examine new opportunities to rethink customer experiences overall. Why? Customers are more connected than ever before. The role they play has exploded beyond transactions and is now influencing the transactions of others as well as contributing to the brand experience at…

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