Customer engagement

Medallia's software platform provides keen insights to improve customer experience, contact center experience, employee experience and digital experience.

There are leaders, followers, and…well people who just get in the way! Which are you? In business today, it takes leadership to build a business that consistently engages customers. If customers aren’t emotionally connected to your brand, through the experiences you provide, you will be vulnerable to offers and solicitations from your competitors. Such was…

Other than reading posts and replying to comments when someone asks a questions, how do we really engage with more customers online?

This month as we examine the customer experience lifecycle, there's no doubt that we'll ponder the marketer's most pressing, philosophical question -- when does a customer become a customer? Just as t

What does it take to deliver outstanding and above and beyond customer service? The simple answer we’ve found: An incredible understanding of how your customers think. Spending lots of time with your users and customers every day is one of the most important things I believe. Interestingly, a lot of the time, delighting users and delivering happiness isn’t at the top of everyone’s to do list. Seth Godin put it more succinctly then I ever could in a recent post…

Medallia's software platform provides keen insights to improve customer experience, contact center experience, employee experience and digital experience.

Gartner predicts that, by 2020, poor customer experiences will destroy 30% of digital business projects. Will yours be one of them? What does it mean to be customer centric? Customer-centric organizations understand the unique problems and expectations of their customers as well as the context of those needs. They then consistently deliver products and services that meet those expectations.

If you want to grow your business, improving customer experience should be a priorities. Take a look at the statistics to help

Customer experience metrics help you evaluate and improve how users engage with your app.

Teleperformance is №1 global leader in Customer Experience Strategy and Management. We enhance omnichannel customer engagement through a customer-focused strategy and transformational initiatives.