Customer centricity

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Want To Enhance #CustomerExperience? 5 Competencies Are Critical...  http://www.forbes.com/sites/rodgerdeanduncan/2015/06/06/want-to-enhance-customer-experience-5-competencies-are-critical/?utm_content=bufferde284&utm_medium=social&utm_source=pinterest.com&utm_campaign=buffer #CX Customer Service Activities, Customer Centricity, Service Activities, Insurance Industry, Know Your Customer, It Company, Crm Software, Business Data, Data Mining

Teddy Roosevelt may have said it best: "People don't care how much you know until they know how much you care." That's good advice for teachers, leaders, coaches, politicians, physicians, and anyone else interested in exercising influence and earning trust and loyalty. And it's certainly good advice for anyone dealing with customers. No [...]

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10 Habits of Customer-Centric Organizations Gartner by 2020 Poor #CX will destroy 30% of digital business projects. What does it mean to be #CustomerCentric? Customer Centricity, Customer Service Skills, It Service Management, Customer Service Training, Service Excellence, Customer Success, Customer Journey Mapping, Customer Journey, Customer Service Experience

Gartner predicts that, by 2020, poor customer experiences will destroy 30% of digital business projects. Will yours be one of them? What does it mean to be customer centric? Customer-centric organizations understand the unique problems and expectations of their customers as well as the context of those needs. They then consistently deliver products and services that meet those expectations.

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