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The Business Travel News
Expo 2012, read article. One thing was very clear. To compete successfully operators will have to tailor their offerings ever more closely to the individual needs of their customers. To achieve this they need to develop their usage of new technology in a spectrum of areas, from e-techniques to speed up boarding to obtaining customer feedback from social media. In between this comes a raft of potential advances in areas such as in-flight entertainment (IFE) and communication.