Zipcar Live Customer Service

Zipcar Live Customer Service

Zipcar.com  Helping to create a generation who believes in access over ownership

Zipcar.com Helping to create a generation who believes in access over ownership

Dear Zipcar, here’s why I’m using your competitor - Why? A combination of broken tech, confusing user journeys, poor customer service and usability problems. Sadly, it’s not just Zipcar that can suffer from these issues. It’s everyone. This post a cautionary tale and an attempt to brainstorm some ways forward.  #UX #design - http://theuxblog.com

Dear Zipcar, here’s why I’m using your competitor

Dear Zipcar, here’s why I’m using your competitor - Why? A combination of broken tech, confusing user journeys, poor customer service and usability problems. Sadly, it’s not just Zipcar that can suffer from these issues. It’s everyone. This post a cautionary tale and an attempt to brainstorm some ways forward. #UX #design - http://theuxblog.com

Zipcar's philosophy on #customerservice. Commendable.

Zipcar’s Philosophy On The Power Of Profuse Apology In The Face Of Customer Complaints

Zipcar's philosophy on #customerservice. Commendable.

http://www.99contactsinfo.com/travel/car-rentals/zipcar

http://www.99contactsinfo.com/travel/car-rentals/zipcar

Zipcar does a great job of utilizing social media to build relationships with customers.

Zipcar does a great job of utilizing social media to build relationships with customers.

Budget is recognised all over the world as a strong and truly global brand. Together the Avis Budget Group, Inc. includes Budget Rent A Car, Avis and Zipcar in their worldwide vehicle rental network.  Combined we have an annual revenue turn-over of $7.4 billion and we service our customers with over 100,000 vehicles in Europe alone! $0.00 USD

Budget is recognised all over the world as a strong and truly global brand. Together the Avis Budget Group, Inc. includes Budget Rent A Car, Avis and Zipcar in their worldwide vehicle rental network. Combined we have an annual revenue turn-over of $7.4 billion and we service our customers with over 100,000 vehicles in Europe alone! $0.00 USD

Budget is recognised all over the world as a strong and truly global brand. Together the Avis Budget Group, Inc. includes Budget Rent A Car, Avis and Zipcar in their worldwide vehicle rental network.  Combined we have an annual revenue turn-over of $7.4 billion and we service our customers with over 100,000 vehicles in Europe alone! $0.00 USD

Budget is recognised all over the world as a strong and truly global brand. Together the Avis Budget Group, Inc. includes Budget Rent A Car, Avis and Zipcar in their worldwide vehicle rental network. Combined we have an annual revenue turn-over of $7.4 billion and we service our customers with over 100,000 vehicles in Europe alone! $0.00 USD

Customer Journey Map of Zipcar University

Customer Journey Map of Zipcar University

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