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You have to focus to study well. Check out this zen-like flow chart to see how to improve your focus.

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Integrate pain points documentation with customer experience map. Might work per division, but has to differ per process and definitely couldn't cover whole department.

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Data and Viz: A design thinking approach

UX Blog is a resource for user experience professionals to learn about UX design, user research, and UX strategy. UX podcast episodes released weekly.

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Seven Steps for Developing Customer Journey Maps

Seven Steps for Developing Customer Journey Maps Be welcome to join Facebook-group Service Design, Design Thinking, Service Innovation!

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THE DESIGN PROCESS Infographic by Noura Assaf via Behance. If only organization process diagrams could be done so informative and visual

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