Integrate pain points documentation with customer experience map. Might work per division, but has to differ per process and definitely couldn't cover whole department.
Timeline | Tipsographic | More timeline tips at http://www.tipsographic.com/
Blog: 10 Most Interesting Examples of Customer Journey Maps
A Human-Centered service blueprint - reframing Service Design
Customer Journey Concept for a pitch
Customer Journey/ Experience Map
Empathy map - a service design tool
- Design Thinking : Manifesting the 'Happy User'.
The definition of user interaction design.
Process Diagram from Nurun | PatternTap | ZURB Library