Integrate pain points documentation with customer experience map. Might work per division, but has to differ per process and definitely couldn't cover whole department.
Example process diagram: Framfab
Introduction This article will teach you two popular design workshop techniques: empathy mapping and user journey mapping.
You have to focus to study well. Check out this zen-like flow chart to see how to improve your focus.
Stakeholder Mapping Analysis
Journey Mapping Process Effective Customer Journey Maps Based on the research, create personas that represent your custome...
14 User Facts Every UX Designer Should Know | https://www.designmantic.com/blog/infographics/14-user-facts-for-ux-designers/
Infographic: What Is Service Design #infographic #designthinking #servicedesign
- Design Thinking : Manifesting the 'Happy User'.
Empathy map - a service design tool