Call 1-800-829-1040 7AM-7PM local M-F Do NOT choose opt #1 ("Refund"), or it will send you to an automated line. Choose opt #2 for "personal income tax". Then press 1 for "form, tax history, or payment". Then press 3 "for all other questions." Then press 2 "for all other questions." When it asks you to enter your SSN, don’t enter anything. After it asks twice, you will get another menu. Then press 2 for personal or individual tax questions. BINGO! Human!