Design Thinking 101 - https://www.nngroup.com/articles/design-thinking/?utm_source=Alertbox&utm_campaign=7cc7301b77-Design_Thinking_Journey_Maps_08_01_2016&utm_medium=email&utm_term=0_7f29a2b335-7cc7301b77-40179621

Design Thinking 101 - https://www.nngroup.com/articles/design-thinking/?utm_source=Alertbox&utm_campaign=7cc7301b77-Design_Thinking_Journey_Maps_08_01_2016&utm_medium=email&utm_term=0_7f29a2b335-7cc7301b77-40179621

HCD Toolkit (v2 - Sept 2014) | A step-by-step guide to the elements of human-centered design | by IDEO.org

HCD Toolkit (v2 - Sept 2014) | A step-by-step guide to the elements of human-centered design | by IDEO.org

Integrate pain points documentation with customer experience map. Might work per division, but has to differ per process and definitely couldn't cover whole department.

Customer Experience Mapping

Integrate pain points documentation with customer experience map. Might work per division, but has to differ per process and definitely couldn't cover whole department.

If we apply the analogy of Design Thinking as a journey, having good travel partners is important to safely and successfully arriving at your desired destination. The process of Design Thinking takes you into unknown and sometimes uncomfortable territory. Members of a Design Thinking team need to be open minded, curious, collaborative and allow their assumptions to be challenged, ready for change, and be adaptable. Yes, that’s a lot, but it’s worth the effort as it creates a great team…

If we apply the analogy of Design Thinking as a journey, having good travel partners is important to safely and successfully arriving at your desired destination. The process of Design Thinking takes you into unknown and sometimes uncomfortable territory. Members of a Design Thinking team need to be open minded, curious, collaborative and allow their assumptions to be challenged, ready for change, and be adaptable. Yes, that’s a lot, but it’s worth the effort as it creates a great team…

Service Design Process by Amy Cotton https://www.behance.net/gallery/Service-Design-Portfolio/8327075                                                                                                                                                     More

Data and Viz: A design thinking approach

Service Design Process by Amy Cotton https://www.behance.net/gallery/Service-Design-Portfolio/8327075 More

7 Stages of Design Thinking: define, research, ideate, prototype, select, implement, learn. http://designresearchportal.wordpress.com/2014/04/21/design-thinking-in-seven-visual-stages/

7 stages for design thinking

7 Stages of Design Thinking: define, research, ideate, prototype, select, implement, learn. http://designresearchportal.wordpress.com/2014/04/21/design-thinking-in-seven-visual-stages/

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