Infographic: The Six Laws of Customer Experience #Persona #HumanFactors #CustomerExperience
Integrate pain points documentation with customer experience map. Might work per division, but has to differ per process and definitely couldn't cover whole department.
Get to Know Your Customer Experience Lifecycle #CXM, from CMSWire. This model works for ecommerce, but for public service, the Experience part is more complex, I feel.
Customer Experience Statistics You Should Know [Infographic]; Discovered and categorized by Virtual Observer, the contact center's secret customer engagment weapon - http://www.csiworld.com
Customers 2020: The Future of B-to-B Customer Experience (Infographic): http://www.providesupport.com/blog/customers-2020-infographic/ #businesstips #infographic
ROI of Customer Experience (Infographic) | Customer Experience Matters®
15 Customer Experience Statistics You Cannot Ignore
How to Become a Leader in #CustomerExperience
Customer Experience Trends in 2016 [Infographic] http://www.serplified.com/2016/09/12/customer-experience-trends-2016-infographic/#.V-G7SvkrLX4