Infographic: The Six Laws of Customer Experience #Persona #HumanFactors #CustomerExperience
Integrate pain points documentation with customer experience map. Might work per division, but has to differ per process and definitely couldn't cover whole department.
ROI of Customer Experience (Infographic) | Customer Experience Matters®
Get to Know Your Customer Experience Lifecycle #CXM, from CMSWire. This model works for ecommerce, but for public service, the Experience part is more complex, I feel.
Customer Experience Statistics You Should Know [Infographic]; Discovered and categorized by Virtual Observer, the contact center's secret customer engagment weapon - http://www.csiworld.com
Customer Experience Trends in 2016 [Infographic] http://www.serplified.com/2016/09/12/customer-experience-trends-2016-infographic/#.V-G7SvkrLX4
15 Customer Experience Statistics You Cannot Ignore
Voice, e-mail, chat, web, social media represent many ways to get in touch with businesses and brands. How can the changing landscape of customer contact technologies deliver a New Customer Experience? #cem #social
What is Customer Experience? [Infographic] image what is customer experience 50290d2830dde