true I'm different, say at one point when I'm complaining not rant complaint but formally, I try to be clear & firm/adamant but talk a little too much detail. When I was in first job in sales for a tech company maybe it was the voice - the lead for a £50,000 deal! So it made me think, I only read what was on the paper! Personal communications, ok this requires a little more effort on my part, not conversation but actually being informal to strangers, this I feel is not so easy not at all! :o!