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If you're making changes in your business, whether it be to the processes themselves or to the IT systems, it's a good idea to think about mapping out the processes so that you don't miss any of the impacts of the change you are making. #projectmanagement

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Infographics - Infographics: Vector Graphs and Elements Vol.2 | GraphicRiver

Infographics: Vector Graphs and Elements Vol.2

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Integrate pain points documentation with customer experience map. Might work per division, but has to differ per process and definitely couldn't cover whole department.

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CUBI User Experience Model (Complete Version): Content + User Goals + Business Goals + Interaction / by Corey Stern #UX

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A human-centered service blueprint: A Hair Salon illustration. Click through for a really thoughtful article on reframing Service Design

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web design tips #webdesigntips #website #design tips

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