If you're making changes in your business, whether it be to the processes themselves or to the IT systems, it's a good idea to think about mapping out the processes so that you don't miss any of the impacts of the change you are making. #projectmanagement

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Integrate pain points documentation with customer experience map. Might work per division, but has to differ per process and definitely couldn't cover whole department.

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Design Thinking 101 - https://www.nngroup.com/articles/design-thinking/?utm_source=Alertbox&utm_campaign=7cc7301b77-Design_Thinking_Journey_Maps_08_01_2016&utm_medium=email&utm_term=0_7f29a2b335-7cc7301b77-40179621

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Make all of your new clients feel welcome and get them up to speed fast! This client intake #infographic walks you through the onboarding process from start to finish.

Make all of your new clients feel welcome and get them up to speed fast! This client intake #infographic walks you through the onboarding process from start to finish.

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A human-centered service blueprint: A Hair Salon illustration. Click through for a really thoughtful article on reframing Service Design

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