Up your Customer Experience game!

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Book now for “Design for delight”! – Customer Experience management & design course 19 & 20 February 2015, Cape Town

Book now for “Design for delight”! – Customer Experience management & design course 19 & 20 February 2015, Cape Town

http://www.brandlove.co.za/7-customer-service-lessons-from-amazon-ceo-jeff-bezos-by-kevin-baldacci/

http://www.brandlove.co.za/7-customer-service-lessons-from-amazon-ceo-jeff-bezos-by-kevin-baldacci/

http://brandlove.co.za/rockstar-syndrome-a-secret-of-creating-addictive-customer-service-by-micah-solomon/

Rockstar Syndrome: A Secret Of Creating Addictive Customer Service

http://brandlove.co.za/7-customer-experience-rules-from-richard-branson-ceo-of-virgen-by-flavio-martins/

- Kevin Space and Richard III Cast for NY Observer photographed at the Westhouse Hotel, NYC; photos by Chris Crisman © 2014 Chris Crisman Photography LLC

http://brandlove.co.za/6-tools-to-create-a-clear-line-of-sight-to-customers-by-annette-franz-gleneicki/

6 Tools to Create a Clear Line of Sight to Customers

http://brandlove.co.za/12-experts-measure-the-roi-of-customer-service-by-rob-petersen/

http://brandlove.co.za/12-experts-measure-the-roi-of-customer-service-by-rob-petersen/

http://brandlove.co.za/video-step-hyken-discusses-the-future-of-customer-service-by-hyken/

How companies can develop successful customer support operations, how data can help companies improve, and how to train people in effective customer relations.

http://brandlove.co.za/attend-the-only-customer-experience-conference-in-cape-town-with-this-limited-2-for-1-promotion/

http://brandlove.co.za/attend-the-only-customer-experience-conference-in-cape-town-with-this-limited-2-for-1-promotion/

http://brandlove.co.za/have-you-thanked-your-customers-today-by-annette-franz/

Here are job interview thank you card samples, reference thank you cards, and personalized thank you card samples to use to reiterate your interest and show your appreciation.

http://brandlove.co.za/measuring-the-customer-experience-requires-fewer-questions-than-you-think-by-blog-tcelab-com/

http://brandlove.co.za/measuring-the-customer-experience-requires-fewer-questions-than-you-think-by-blog-tcelab-com/

http://brandlove.co.za/the-six-elements-of-an-experience-by-bruce-temkin/

your best elelmnts in creating the best possible experience

http://brandlove.co.za/video-why-customer-experience-matters-in-numbers-by-janne-ohtonen/

http://brandlove.co.za/video-why-customer-experience-matters-in-numbers-by-janne-ohtonen/

http://brandlove.co.za/customer-service-skills-you-need-andrew-gori/

Today’s customer service requires new skills, both soft and technical. Learn more today about the specific skills you need to master them all!

http://brandlove.co.za/perception-is-nine-tenths-of-the-law-by-annette-franz/

What is self-esteem? What is self-confidence? Discover the difference between the two, plus ideas for improving self-esteem and self-confidence.

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